To ensure you receive the best possible "City Guides" service, we recommend booking “City Guides” service no earlier than 60 days in advance. This allows us to secure the most suitable city guide for your specific needs and preferences.
While we make every effort to accommodate your booking, there may be rare instances when your selected city guide is not available on the specified date. In such cases, Thai Kru Company is committed to providing a refund as follows:
To be eligible for a refund in the case of an unavailable city guide, please ensure the following conditions are met:
To request a refund or discuss any concerns regarding your city guide service booking, please contact our customer support team at email@example.com. We are available on Monday to Friday: 09:00 ICT to 18:00 ICT to assist you with your inquiries and refund requests.
We are committed to providing a safe, enjoyable, and respectful experience for all our customers. While engaging our “City Guides”, we expect customers to adhere to the following behavioral guidelines:
Please note that Thai Kru Company is not responsible for any activities conducted outside the scope of the normal activities of a “City Guide”. While our “City Guides” are knowledgeable and experienced, any activities or decisions undertaken independently by the customer are done so at their own risk.
When booking a city guide through our service, it's important to understand the financial responsibilities associated with engaging in activities during your guided tour. While our city guides are knowledgeable and dedicated to providing you with an enriching experience, there may be additional costs incurred during the course of these activities.
Activity Costs: Please be aware that certain activities, excursions, or experiences you choose to participate in during the city tour may have associated fees. These can include entrance tickets to attractions, transportation fees, and any other expenses specific to the chosen activity.
City Guide Expenses: In addition to covering your own expenses, it's important to note that you are responsible for the city guide's expenses related to the activity. This may include their admission fees, meals, and any other costs they incur while accompanying you.
Thai Kru Company reserves the right to modify or amend this refund policy at its discretion. Any changes to the policy will be updated on our website, and customers will be informed of significant updates.
At Thai Kru, your satisfaction and travel experience are our top priorities. We hope you have a memorable experience with our city guide services, and we are here to assist you in every way possible. If you have any questions or require further assistance, please do not hesitate to reach out to us.
Bangkok - Thailand