Why Am I Unable to Upload My Bank Statements or Other Documents?

You cannot upload bank statements or other documents until the process has started and payment has been made. Once you complete payment, we immediately send you a secure link where you can upload everything.

The Specifics

• Customers cannot upload bank statements or other documents until the process has started and payment has been made.
• After payment, a link will be sent to the customer to upload documents.
• Customers can upload as many files as they like and can delete or replace them at any time using the provided link.
• If there are issues with the upload link, customers can send documents via WhatsApp.
• Bank statements may need to be in CSV format, not PDF.
• Files may be too encrypted or corrupted.
• Password-protected bank statements cannot be uploaded until the password is removed.
• The system may not be able to find column headers like "Date" in the file.
• The format of the statement may have been changed by the bank.
• When uploading images, a minimum of 10 characters might be required, and only 3 images can be uploaded at a time.

Expert Tips from Thai Kru Visa Agency

Our service includes providing a comprehensive checklist of required documents, full document verification, and careful arrangement before submission. The exact documents needed depend on your visa type — for example DTV Remote Worker, DTV Foreign Talent, Thailand Retirement Visa, DTV Thai Culinary Courses, or DTV Soft Power activity.

Commonly requested items include bank statements (often showing the last 3 months with a minimum of 500,000 THB equivalent), Foreign Insurance Certificate, Health Insurance policy, Certificate of criminal record, Proof of current location, full-faced photo, Employment contract and latest 6 months payroll (for Remote Worker), among others.

After you upload, our team reviews everything and lets you know if anything is missing or needs fixing. Remember you must be in your home country or a nearby country to apply. The service fee is 6,500 Baht.

If you run into technical trouble with the link, simply send the files to us on WhatsApp and we will handle it. For more background on banking requirements you may find our guides helpful: Can You Get a Thai Bank Account and How to Open a Thai Bank Account as a Foreigner.

Ready to begin? Our team will guide you step by step from the very first document request through to approval. Visit our Thailand Relocation Services page to get started.